FAQs

My Account:

1-Is an account necessary for placing an order?
 Although you can order as a guest, having a Sahar-Online account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information, and ensuring faster checkouts.

2-How do I make an account?
To create your very own Sahar Online Account, follow these simple instructions:
Click on the ‘Sign In’ button on the top right-hand corner of the home page Click on the ‘Create an Account button at right hand corner of the homepage screen.

3-What if I forget my password?
In the event of a forgotten password, simply:
Click on ‘Forgot Password’ on the sign-in page Enter your email address Click on the link sent to you in your email address Enter your new password

4-How can I update/edit my shipping or billing address details?
Go to ‘My Account and click on ‘Edit’ at the address tab to enter your new address.

 

Order:

1-How can I place an order?
 Once you have added all your desired items to your shopping cart, follow these instructions: 

To order as a guest:
. Click on the ‘Shopping Bag’ button and proceed to Checkout
.Enter all your required shipping and billing information
.Click on ‘’Continue to Payment Method’ and choose your method. Click on ‘Confirm Order’ and check your email for a Sales Order Summary

To order with a Sahar account:
. Click on the ‘Shopping Bag’ button and proceed to Checkout
. Enter all your required shipping and billing information
. Click on ‘’Continue to Payment Method’ and choose your method
. Click on ‘Complete Order’ and check your email for a Sales Order Summary

2-What if I don’t get a Sales Order Summary?
A Sales Order Summary is essentially a soft receipt that should be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92-300-1072427 to confirm your order. 

3-What if I found any discrepancy in my order/product?
First, we’ll try to arrange the same article for you depending upon the availability on the website, otherwise. In case of article discrepancy, we offer 7 days Exchange Policy.

4-Does adding an item to the shopping cart reserve it?
No, an item will only be reserved for you after you have confirmed your order at checkout. 

5-How will I know that you have received my order?
The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at +92-300-1072427 

6-What is the difference between Order ID and Tracking ID?
Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on the courier’s website. 

7-Can I add items or make changes to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed. 

8-Do you take orders over phone call or through messengers?
Yes, you can place your order by calling us at +92-300-1072427 and messengers too, please ensure to provide the article number, color, and size of the product you wish to purchase. 

9-How Will I Know the Status of my order?
You can contact our customer service to know the status of your order. Helpline +92-300-1072427

 

Payments:

1-What payment options do I have?

. Cash on Delivery – Local Orders Only
. Debit / Credit Cards (VISA, MASTER) – Local & International Orders

2-Is it safe to use my credit/debit card to make payments?
All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information. 

3-What should I do if my payment fails?
In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. You can give us a call on +92-300-1072427 with your order number for any clarification.

4-What are the conditions for Cash on Delivery (COD)?
 To avail COD, please follow these instructions.

. At checkout, select ‘Cash on Delivery.
. Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash. 

5-Is Cash on Delivery (COD) available internationally?
Unfortunately, COD is only available in Pakistan Only. 

6-Can the billing address be different from the shipping address?
For Cash on Delivery orders, a billing address is not required. We only require your shipping address which will be the address you want your order delivered to. For Credit Card orders, we require both billing and shipping addresses, which can be the same or different addresses. To use a different billing address, simply check the ‘Use a different billing address’ option under the ‘Billing Address’ tab on the checkout page.

7-How do I redeem a Gift card or discount code?
To redeem a promotional code, simply type in or copy the code into the ‘Gift card or discount code’ text bar on the checkout page. 

8-If an article is out of stock, how can I be informed about its re-arrival?
For out-of-stock items, please enter your email address in the given text box to get an email about article availability. Alternatively, please call our Customer Support helpline +92-300-1072427, and we will be more than happy to try and arrange the article you require. 

9-Can I pay COD with a cheque?
Unfortunately, for logistical reasons, we only accept cash for COD orders.

10-Will the amount be refunded if I cancel or return the order?
In such a scenario, please call Customer Care at +92-300-1072427 for further details. Usually, we facilitate customers in the shape of a credit vouchers,

11-What is the process of coupon usage?
This coupon code can only be redeemed over the website. This coupon code is valid for one-time usage only i.e., in case the amount is remaining in the coupon, it cannot be re-issued or extended.

 

Delivery:

1-What is the delivery time?
Local order delivery can take between 3 - 4 working days, and International delivery can take between 7 - 9 working days; depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery on the next working day. Timely delivery is subject to the availability of stocks and payment authorizations. In certain cases, we might request some form of payment verification or source to process the order.

2-What are the delivery charges for local.
SAHAR provides free shipping nationwide for orders worth Rs. 999 and above.

3-Does the price of the order include shipping charges?
For all orders, shipping charges are mentioned separately as part of the order on the check-out page. The final amount charged will include shipping charges.

4-How do I check the delivery status?
On dispatch, you will be provided a Tracking ID for your order through Email. You can log on to Courier Partner’s websites, enter your tracking ID and track your order.

5-What manner of shipping do you use?
We use Call Courier, MnP, BlueEX for local orders, and Skynet for international ones.

6-How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address & area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.

7-Can I get the shipping/billing address of an order changed after it has been processed?
It is only possible to change the address of a processed order before it has been dispatched. Please call Customer Care at +92-300-1072427 and check if your order has been dispatched or not.

8-Do you deliver to India?
Regretfully, we’re not offering any shipment towards India as per Government directives till further notice.

 

Exchanges:

1-Can I exchange my order?
For all local orders, yes, you can always exchange your order within 7 days of the purchase, granted you have the original invoice and the article is not being used.

Note: Sale articles are neither exchangeable nor refundable

2-Are there any additional charges on exchange?
We will not charge for any exchange orders if the article(s) delivered to you were damaged or incorrect. If the customer wishes to exchange the article, even if the order was correct, then the customer will bear the expense of sending us the article(s).

3-How long will the exchange process take?
It usually takes 7-10 days to complete the online exchange process.

 Important Note: If our team is unable to establish contact with you for an exchange order, for any reason from your side, then your exchange request will be automatically closed on the third day of your exchange request generation.

4-What if my order amount changes due to the exchange of products?
If there is a change in your order amount due to the exchange, in cases where the exchange order value is below the original order value, the balance amount will be provided to you as online shopping vouchers. In cases where the exchange order value is above the original order value, you can pay in cash at the time of delivery. To make a partial exchange, call customer service at +92-300-1072427 and specify the articles you wish to exchange and your reasons for wanting to do so. Our call center team will accommodate you fully.

5-Which articles are not exchangeable?
 Sale articles do not qualify for an exchange.